General Information

What is NeoKOSIM?
NeoKOSIM is new prepaid Korea SIM cards that allow your smartphone freely to connect mobile network within South Korea. This is available in prepaid voice and unlimited data service. Just imagine your SIM at home in your mobile phone.
You will get not only unlimited mobile data for sure, but also your data speeds will never drop to about 3G level.
Your mobile phone is connected with wirelessly to very fast 4G LTE internet and everywhere and every time in South Korea.
With new Korea SIM Cards, you can surf with 4G, an Internet upload and download speed up to 5Mbps. (depending on coverage)”
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new Korea SIM Card divides into two classes as following.
1) Prepaid Data SIM(Korea SIM card for data) is perfect for travelers coming to Korea for a short period of time (within 30 days) who enjoy a lot on internet using their smartphone.(No need to return)
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2) Prepaid SIM(Korea SIM card for Data and Voice) is perfect for travelers coming to Korea for a long period of time who enjoy both a lot on internet using their smartphone and international & local call, messages if necessary. In case, you will pay the usage charges and return SIM at the pickup location when you leave in Korea.
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Why should I use NeoKOSIM (New Korea SIM Card)?
With new Korea SIM Cards, 4G LTE Network is with you, everywhere and everytime in South Korea. There is no need to hunt reliable WiFi Zone at a cafe and to worry about internet access and top-up anymore. Pay once, never do again.
Just enjoy your trip with new Korea SIM Cards in your own phone. Once you are connected, you stay connected with unlimited data. Save money!
No hidden costs, no hidden limits and no more incredible high roaming costs. new Korea SIM Cards is the fastest network! Depending on your location you can surf in 4G, 5Mbps. Apps like Whatsapp, Line, WeChat, etc. work hassle-free while you are traveling because you don’t have to check data balance.
Is my place in South Korea covered with NeoKOSIM (New Korea SIM Card)?
Over 99% of South Korea nationwide is covered with our partner Korea Telecom network. And even 94% with awesome 4G LTE Network! Even in the mountains, Jeju and Nami Islands, you can enjoy internet with blazing high speeds! If there is no 4G LTE Network, new Korea SIM Card, connects to a 3G network automatically.
Will my mobile phone work in South Korea with  NeoKOSIM (New Korea SIM Card)?
Most of the world’s mobile telecommunications systems operate in South Korea, including that new Korea SIM based on Korea Telecom (KT) Network uses the 4G LTE frequency of 2100MHz/ 1800MHz/ 900MHz and the 3G UMTS/HSDPA frequency of 2100 MHz.
Check if your phone supports this frequency in order to have full 4G LTE speed. Remind that you should have an unlocked smartphone to use new Korea SIM Card in South Korea.
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How do I know if my mobile phone is unlocked?
A locked phone’s software only allows you to use the original SIM card you got from your original company.
Important! If your cell phone is locked, you won’t be able to use new Korea SIM or any foreign SIM until you’ve had it unlocked.
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Is my phone unlocked? :
When you bought your smartphone, if it was sold as ‘factory unlocked’ or ‘SIM free’, you should be fine!
Locked phones can be unlocked by your mobile provider (often without your needing to visit a store), or by a third-party company
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How can I test it to be sure?
The easiest way to check is to swap your own SIM with a friend’s SIM (assuming your friend has a different carrier’s chip).
If the device turns on and works (i.e. can make calls) you are good to go!
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Am I using the correct sized SIM?
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The K-SIM is available in two SIM sizes nano and hybrid(standard/micro).
The most popular phones use a hybrid SIM that is designed to be used regular or micro SIM.
Phone models that use currently a Nano SIM are in the following.
Apple : iphone5, 5c, 5s, 5, 6 plus, 6S
Samsung : Galaxy S6, S7, A3, A4, A5, A7, Alpha
Sony : Xperia Z3
HTC : Desire 610, 800, EYE / ONE E8, ONE M8
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Can I tether with my KT Data Prepaid SIM?
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Definitely, KT Data Prepaid SIM and Prepaid SIM with Data & Calls allow you to use the tethering capabilities of your phone.
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Tethering—using your smartphone as a mobile hotspot for surfing the web on other gadgets, including tablets and laptops—is available on Android, iOS or Windows Phone devices.

Usage

What do I need to do after I insert  NeoKOSIM (New Korea SIM card)?
Before we get started, let’s make sure that your phone is unlocked and that you have coverage where you are.
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Power off your phone
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Switch the new Korea SIM Card in your phone
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Power on your phone
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Go to the Setting in your phone’s menu
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Turn off WiFi, Airplane, Bluetooth, data roaming mode
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Turn on Cellular Data Network mode
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Do Setting APN in your phone – See a signal?
Yes : Great, you can now activate your SIM card
No : If your phone is not locked, you may want to check the coverage in your area and need to power off 3 times to connect the KT network.
Notes.
As soon as collecting your SIM at the pickup points, check if your phone does work or not.
If your phone does not work, please contact staffs directly at the pickup points.
How do I set KT APN on my phone?
When you insert your SIM in your phone, next step is to make sure that you have the right settings to get data/mobile internet and MMS (Multimedia-Messaging) and running.
KT SIM Card settings are:
Connection Name : KT
APN Name : lte.ktfwing.com
Server / MMSC : http : //mmsc.ktfwing.com:9082
MCC : 450
MNC : 08
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You’ll find more details as below if you are not sure how to use these settings.
How to count KT SIM Credit Expiry?
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KT Data Prepaid SIM
This will be activated automatically and SIM Card Credit Expiry is exactly counted based on collecting date and time.
For example, in case of purchasing 5-Day Pass
Start Date and Time : July 5, 11:30 pm (Collect Time)
Expire Date and Time : July 10, 11:29 pm (No need to drop off SIM)
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KT Prepaid SIM
This will be activated automatically and SIM Card Credit Expiry is exactly counted based on collecting date.
For example, in case of purchasing 5-Day Pass
Start Date and Time : July 5, 09:00 (Collect Date)
Expire Date and Time : July 9, 24:00
How do I fix when my smartphone can connect 3G only and can’t get 4G LTE connection?
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To check your connection status and fix it, let us know your IMEI as below.
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How I do get my IMEI value?
Dial *#06# on your pone to get it.

Order and Payment

Do I have to be a NeoKoSIM or PayPal member to place an order Prepaid Data SIM(Korea SIM card for Data) or Prepaid SIM (Korea SIM Card for Data & Voice)?
No, you can place an order both items without registering as a NeoKoSIM member or PayPal member, by using Order Now!
And you can see your order details by following the link in your confirmation email.
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How can I order?
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KT Data Prepaid SIM
Please Order is required 24 hours prior to collect SIM.
Choose product what you want
Fill in your billing details
Proceed to checkout
Receive a confirmation mail with downloadable online voucher.
Click the “Voucher Download” to open your pdf-voucher in received mail.
Take a picture them on your phone when your pdf-voucher is open.
Get the pdf-voucher image out of your phone after your arrival.
Show them to staff to collect new Korea SIM at the pickup point after your arrival.
Please Remind that you should need to show pdf-voucher to collect SIM at the pickup points.
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KT Prepaid SIM
Remind that Order should be required 24 hours prior to pick SIM up.
Fill in your booking details : Name, pickup& return date, location
Receive a confirmation mail with downloadable online voucher.
Open your pdf-voucher attached.
Take a picture one on your phone.(or print it out)
You need to show pdf-voucher to collect SIM at the pickup points.
Pick SIM at the Incheon Int’l Airport pickup point or Hongik Univ. Station KT Agency, Link Korea.
Drop off KT Prepaid SIM at drop-off points above.
Pay with global credit card only for your usage charges based on the whole duration of your trip when you drop SIM off.
How Do I Make a payment for KT Prepaid DATA SIM?
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KT Data Prepaid SIM
You can pay with credit card or PayPal when you order.
The price is included SIM Card fee for your convenience.
Even if you don’t have PayPal account, you can just pay by your credit card, VISA, Master, AMMEX, Discover via PayPal.
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KT Prepaid SIM
You can pay data package price and Deposit with global Credit card only at the pickup points.

Pick up and Drop off

KT Data Prepaid SIM (Korea SIM for Data Only)

Where Can I collect KT Data Prepaid SIM?
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Incheon Int’l Airport : 24 hours/ 365 days
You just need to go to KT Roaming Center, Arrival Hall, 1F depending on your arrival time in this point.
KT Roaming Center beside Gate 10(06:00~22:00), Gate 06(22:00~06:00),
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Hongik KT Agency, Link Korea (Hongik Univ. Station Exit 2, Seoul Subway Line 2) : Open 09:00 ~ 18:00 all the year
KT Sinchon B/D 4F, 157-1, Donggyo-dong, Mapo-gu, Seoul, Korea
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Gimpo Int’l Airport in Seoul : Open 07:00 ~ 23:00 all the year
KT Roaming center, beside Gate 1 in the arrival hall(1F)
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Gimhae Int’l Airport in Busan : Open 06:00 ~ 22:00 all the year
KT Roaming center, beside Gate 3 in the arrival hall(1F)
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Jeju Int’l Airport : Open 09:00 ~ 19:00 all the year
KT Roaming center, beside Gate 5 in the arrival hall(1F)
Do I have to Drop off KT DATA Prepaid SIM ?
Keep it! You don’t need to drop off SIM.
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KT Prepaid SIM (Korea SIM Card for Data/Calls/Texts)

Can I extend my using period while using KT Prepaid SIM?
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Sure, you can use your SIM with same local phone number continuously, if you want to extend it, without returning and re-collecting it.
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Feel free contact and advice us with additional using period you want at least two days in advance.
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According to your additional using period, you will pay for additional data price in advance and calls charges calculated what you used calling or text message by global credit card only.
Where Can I pick up or drop off KT Prepaid SIM?
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Incheon Int’l Airport : 24 hours/ 365 days
You just need to go to KT Roaming Center, Arrival Hall, 1F depending on your arrival time in this point.
KT Roaming Center beside Gate 10(06:00~22:00), Gate 06(22:00~06:00),
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Hongik KT Agency, Link Korea (Hongik Univ. Station Exit 2, Seoul Subway Line 2) : Open 09:00 ~ 18:00 all the year
KT Sinchon B/D 4F, 157-1, Donggyo-dong, Mapo-gu, Seoul, Korea
Do I have to drop off Prepaid SIM?
Sure, You should drop off Prepaid SIM.
– Usage charges for calling and texting is calculated and you pay it by global credit card only.
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Cancel and Refund

How do I cancel my order?
Send us email promptly if you want to cancel your order.According to cancellation time limit (Korea Time: GMT +9:00), it is subjected to following our policy.
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3 days prior to the starting date : No cancellation fee
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Between 3 days to starting date : 10% handling fee (of the total ordered amount)
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After starting date : Non-Refundable
How do I get a refund?
You will get a refund according to the order cancellation policy.
Once SIM Card opened, it is strictly not refundable.
Refund of balance will be paid back by Paypal account.
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