General Information

What is NeoKOSIM?
NeoKOSIM is new prepaid Korea SIM cards that allow your smartphone freely to connect mobile network within South Korea. This is available in prepaid voice and unlimited data service. Just imagine your SIM at home in your mobile phone.
You will get not only unlimited mobile data for sure, but also your data speeds will never drop to about 3G level.
Your mobile phone is connected with wirelessly to very fast 4G LTE internet and everywhere and every time in South Korea.
With new Korea SIM Cards, you can surf with 4G, an Internet upload and download speed up to 5Mbps. (depending on coverage)”
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new Korea SIM Card divides into two classes as following.
1) Prepaid Data SIM(Korea SIM card for data) is perfect for travelers coming to Korea for a short period of time (within 30 days) who enjoy a lot on internet using their smartphone.(No need to return)
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2) Prepaid SIM(Korea SIM card for Data and Voice) is perfect for travelers coming to Korea for a long period of time who enjoy both a lot on internet using their smartphone and international & local call, messages if necessary. In case, you will pay the usage charges and return SIM at the pickup location when you leave in Korea.
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Why should I use NeoKOSIM (New Korea SIM Card)?
With new Korea SIM Cards, 4G LTE Network is with you, everywhere and everytime in South Korea. There is no need to hunt reliable WiFi Zone at a cafe and to worry about internet access and top-up anymore. Pay once, never do again.
Just enjoy your trip with new Korea SIM Cards in your own phone. Once you are connected, you stay connected with unlimited data. Save money!
No hidden costs, no hidden limits and no more incredible high roaming costs. new Korea SIM Cards is the fastest network! Depending on your location you can surf in 4G, 5Mbps. Apps like Whatsapp, Line, WeChat, etc. work hassle-free while you are traveling because you don’t have to check data balance.
Is my place in South Korea covered with NeoKOSIM (New Korea SIM Card)?
Over 99% of South Korea nationwide is covered with our partner Korea Telecom network. And even 94% with awesome 4G LTE Network! Even in the mountains, Jeju and Nami Islands, you can enjoy internet with blazing high speeds! If there is no 4G LTE Network, new Korea SIM Card, connects to a 3G network automatically.
Will my mobile phone work in South Korea with  NeoKOSIM (New Korea SIM Card)?
Most of the world’s mobile telecommunications systems operate in South Korea, including that new Korea SIM based on Korea Telecom (KT) Network uses the 4G LTE frequency of 2100MHz/ 1800MHz/ 900MHz and the 3G UMTS/HSDPA frequency of 2100 MHz.
Check if your phone supports this frequency in order to have full 4G LTE speed. Remind that you should have an unlocked smartphone to use new Korea SIM Card in South Korea.
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How do I know if my mobile phone is unlocked?
A locked phone’s software only allows you to use the original SIM card you got from your original company.
Important! If your cell phone is locked, you won’t be able to use new Korea SIM or any foreign SIM until you’ve had it unlocked.
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Is my phone unlocked? :
When you bought your smartphone, if it was sold as ‘factory unlocked’ or ‘SIM free’, you should be fine!
Locked phones can be unlocked by your mobile provider (often without your needing to visit a store), or by a third-party company
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How can I test it to be sure?
The easiest way to check is to swap your own SIM with a friend’s SIM (assuming your friend has a different carrier’s chip).
If the device turns on and works (i.e. can make calls) you are good to go!
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Am I using the correct sized SIM?
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The K-SIM is available in two SIM sizes nano and hybrid(standard/micro).
The most popular phones use a hybrid SIM that is designed to be used regular or micro SIM.
Phone models that use currently a Nano SIM are in the following.
Apple : iphone5, 5c, 5s, 5, 6 plus, 6S
Samsung : Galaxy S6, S7, A3, A4, A5, A7, Alpha
Sony : Xperia Z3
HTC : Desire 610, 800, EYE / ONE E8, ONE M8
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Can I tether with my KT Data Prepaid SIM?
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Definitely, KT Data Prepaid SIM and Prepaid SIM with Data & Calls allow you to use the tethering capabilities of your phone.
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Tethering—using your smartphone as a mobile hotspot for surfing the web on other gadgets, including tablets and laptops—is available on Android, iOS or Windows Phone devices.

Usage

What do I need to do after I insert  NeoKOSIM (New Korea SIM card)?
Before we get started, let’s make sure that your phone is unlocked and that you have coverage where you are.
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Power off your phone
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Switch the new Korea SIM Card in your phone
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Power on your phone
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Go to the Setting in your phone’s menu
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Turn off WiFi, Airplane, Bluetooth, data roaming mode
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Turn on Cellular Data Network mode
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Do Setting APN in your phone – See a signal?
Yes : Great, you can now activate your SIM card
No : If your phone is not locked, you may want to check the coverage in your area and need to power off 3 times to connect the KT network.
Notes.
As soon as collecting your SIM at the pickup points, check if your phone does work or not.
If your phone does not work, please contact staffs directly at the pickup points.
How do I set KT APN on my phone?
When you insert your SIM in your phone, next step is to make sure that you have the right settings to get data/mobile internet and MMS (Multimedia-Messaging) and running.
KT SIM Card settings are:
Connection Name : KT
APN Name : lte.ktfwing.com
Server / MMSC : http : //mmsc.ktfwing.com:9082
MCC : 450
MNC : 08
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You’ll find more details as below if you are not sure how to use these settings.
How to count NeoKOSIM (New Korea SIM Card) Credit Expiry?
1.
Prepaid Data SIM (Korea SIM Card for Data)
This will be activated automatically and SIM Card Credit Expiry is exactly counted based on collecting date and time.
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For example, in case of purchasing 5-Day Pass(Prepaid Data SIM)
Starte Date and Time : July 5, 11:30 pm (Collect Time)
Expire Date and Time : July 10, 11:29 pm (No need to return SIM)
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Prepaid SIM (Korea SIM Card for Data and Voice)
This will be activated automatically and SIM Card Credit Expiry is exactly counted based on collecting date.
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For example, in case of purchasing 5-Day Pass(Prepaid SIM)
Start Date and Time : July 5, 09:00 (Collect Date)
Expire Date and Time : July 9, 24:00
Please note that there is a little difference between Prepaid Data SIM and Prepaid SIM in counting validity period.
How do I fix when my smartphone can connect 3G only and can’t get 4G LTE connection?
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To check your connection status and fix it, let us know your IMEI as below.
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How I do get my IMEI value?
Dial *#06# on your pone to get it.

Order and Payment

Do I have to be a NeoKoSIM or PayPal member to place an order Prepaid Data SIM(Korea SIM card for Data) or Prepaid SIM (Korea SIM Card for Data & Voice)?
No, you can place an order both items without registering as a NeoKoSIM member or PayPal member, by using Order Now!
And you can see your order details by following the link in your confirmation email.
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How can I order a Korea SIM card for Data, (Prepaid Data SIM)?
Remind that Order should be required 24 hours prior to pick SIM up.
For placing an order a Prepaid Data SIM, please use our online ordering process:
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Choose product what you want
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Fill in your billing details
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Proceed to checkout
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Receive a confirmation mail with downloadable online voucher.
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Click the “Voucher Download” to open your pdf-voucher in received mail.
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Take a picture them on your phone when your pdf-voucher is open.
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Get the pdf-voucher image out of your phone after your arrival.
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Show them to staff to collect new Korea SIM at the pickup point after your arrival.
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Please Remind that you should need to show pdf-voucher to collect new Korea SIM at the pickup location.
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How can I order Prepaid SIM(Korea SIM Card for Voice and Data)?
Remind that Order should be required 24 hours prior to pick SIM up.
For placing an order Prepaid SIM, please use our online ordering process:
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Fill in your booking details : Name, pickup& return date, location
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Receive a confirmation mail with downloadable online voucher.
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Open your pdf-voucher attached.
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Take a picture one on your phone.(or print it out)
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Please Remind that you should need to show pdf-voucher to collect new Korea SIM at the pickup location.
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Pick up new Korea SIM at the Incheon International Airport pickup point or Hongik Univ. Station Office after your arrival.
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Return Prepaid SIM at the return location when you leave Korea.
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Pay with global credit card only for your usage charges based on the whole duration of your trip when you drop SIM off.
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How Do I Make a payment for Prepaid DATA SIM(Korea SIM Card for Data Only)?
You can pay with credit card or PayPal when you order Prepaid DATA SIM.
The price is included SIM Card fee for your convenience. (No need to return SIM Card)
Even if you don’t have PayPal account, you can just pay by your credit card, VISA, Master, AMMEX, Discover via PayPal.
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How Do I Make a payment for Prepaid SIM (Korea SIM Card for Data and Voice)?
You can pay Data price and Deposit with global Credit card only when you pick it up.
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How Do I use a coupon code?
If you want to use a coupon from NeoKoSIM, you will find the coupon in our Facebook page. At the moment, these coupons don’t automatically show up on checkout page.
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Pickup and Return

Prepaid Data SIM (Korea SIM Card for Data)

Where Can I collect Prepaid Data SIM?
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You can collect it at the following pickup locations.
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Incheon International Airport
You just need to go to KT Roaming Center beside Gate 10 or Gate 6 depending on your arrival time in this location.
Go to KT Roaming Center beside Gate 10 at your arrival time (06:00~22:00).
Go to KT Roaming Center beside Gate 06 at your arrival time (22:00~06:00).
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Hongik KT Agency Office (Hongik Univ. Station Exit 2, Seoul Subway Line 2)
Link Korea, KT Sinchon B/D 4F, 157-1, Donggyo-dong, Mapo-gu, Seoul, Korea
Business hours : Open 09:00 ~ 18:00 all the year
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Gimpo International Airport in Seoul
KT Roaming center, beside Gate 1 in the arrival hall(1F)
Business hours : Open 07:00 ~ 23:00 all the year
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Gimhae International Airport in Busan
KT Roaming center, beside Gate 3 in the arrival hall(1F)
Business hours : Open 06:00 ~ 22:00 all the year
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Jeju International Airport
KT Roaming center, beside Gate 5 in the arrival hall(1F)
Business hours : Open 09:00 ~ 19:00 all the year
Do I have to return Prepaid DATA SIM ?
Keep it! You don’t need to return SIM when you leave Korea.
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Prepaid SIM (Korea SIM Card for Data and Voice)

Can I extend my using period while using Prepaid SIM?
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Sure, you can use your SIM with same local phone number continuously, if you want to extend it, without returning and re-collecting it.
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Feel free contact and advice us with additional using period you want at least two days in advance.
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According to your additional using period, you will pay for additional data price in advance and calls charges calculated what you used calling or text message by global credit card only.
Where Can I collect or return Prepaid SIM?
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You can collect or return it at the following locations.
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Incheon International Airport
You just need to go to KT Roaming Center beside Gate 10 or Gate 6 depending on your SIM returning time in this location.
Go to KT Roaming Center beside Gate 10 at your returning time (06:00~22:00).
Go to KT Roaming Center beside Gate 06 at your returning time (22:00~06:00).
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Hongik KT Agency Office (Hongik Univ. Station Exit 2, Seoul Subway Line 2)
Link Korea, KT Sinchon B/D 4F, 157-1, Donggyo-dong, Mapo-gu, Seoul, Korea
Business hours : Open 09:00 ~ 18:00 all the year
Do I have to drp off Prepaid SIM (Korea SIM Card for Data and Voice)?
Sure, You should drop off Prepaid SIM when you leave Korea.
– Usage charges for calling and texting is calculated and you pay it by global credit card only.
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Cancel and Return

How do I cancel my order?
Send us email promptly if you want to cancel your order.According to cancellation time limit (Korea Time: GMT +9:00), it is subjected to following our policy.
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3 days prior to the starting date : No cancellation fee
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Between 3 days to starting date : 10% handling fee (of the total ordered amount)
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After starting date : Non-Refundable
How do I get a refund?
You will get a refund according to the order cancellation policy.
Once SIM Card opened, it is strictly not refundable.
Refund of balance will be paid back by Paypal account.
Contact Us

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