Here are some frequently asked questions about New Korea SIM Card(Neo KOSIM)’s credit expiry when customers place an order online or used it.
In case of Prepaid Data SIM (Korea SIM for Data),
“ I only want a 10 days pass for usage between Aug 01 to 11, but my fly arrive on July 31, hence, can I collect the SIM card on arrival (July 31) but start usage from August 1? ”
> You are not able to activate SIM usage from August 1.
“We collected the SIM card after our flight arrived last night. This was around July 1 11:30 pm. I thought that the 10-day period would begin when the SIM card was activated so waited until this morning as we need it until we leave on the 10th.”
> In this case of purchasing 10-Day Pass for Prepaid Data SIM
– Started Date and Time : July 1, 11:30 pm (Collecting Time)
– Expired Date and Time : July 11, 11:29 pm (No need to return SIM)
Next time, don’t wait for the next morning, please start right now !
That’s why Prepaid Data SIM (Korea SIM Card for Data) will be activated automatically and credit expiry is exactly counted based on collecting date and time.
In case of Prepaid SIM (Korea SIM for Data and Voice),
This SIM is counted based on the collecting Date.
> e.g. in this case of purchasing 5-Day Pass for Prepaid SIM (Data + Voice)
– Started Date and Time : July 1, 2:00 pm (Collect Date)
– Expired Date and Time : July 5, 11:59 pm (Return Date)
That’s why Prepaid SIM (Korea SIM Card for Data and Voice) will be activated automatically and credit expiry is exactly counted based on collecting date.