Top 7 FAQ

1. What is the difference between KT Data Prepaid SIM and Prepaid SIM?

Access Network
KT Data Prepaid SIM (Korea SIM Card for Data) is good for unlimited data access only.
KT Prepaid SIM (Korea SIM Card for Data and Voice) is good for local & international call, text message including unlimited data access.
koreasim_neokosim_faq7_1
koreasim_neokosim_faq7_2
Who is perfect for
KT Data Prepaid SIM (Korea SIM Card for Data) is useful for most Internet-savvy travelers during short period of time.
KT Prepaid SIM (Korea SIM Card for Data and Voice) is useful for travelers who need vast amounts of data access as well as local calls & text messages during long period of time.
Online Order & Payment
*
KT Data Prepaid SIM (Korea SIM Card for Data) is as following.
You choose data pass(5,10,30 days) what you want and then
You will pay data pass price with credit card or PayPal when you place an order.
You can’t extend using period while using sim.
*
KT Prepaid SIM (Korea SIM Card for Data and Voice)” is as following.
You choose data pass(5,10,30 days) what you want when you book online,
You will pay data pass price and deposit with global credit card only when you pick SIM Card up.
You can extend using period before due date of dropping
off SIM. (contact us two days in advance by email)
When you get back SIM, you will pay for calls usages additionally If you used local/Int’l calls, Text messages.
Pickup & Return Location
*
KT Data Prepaid SIM (Korea SIM Card for Data) is available with the following locations.
You don’t need to get back SIM when you leave Korea.
Incheon, Gimpo, Gimhae,Jeju International Airport and Hongik Univ. Station KT agency office (5 Places)
*
KT Prepaid SIM(Data+Voice) is available with the following locations.
You have to get back SIM when you leave Korea.
Incheon International Airport and Hongik Univ. Station KT agency office (2 Places)
Notes.
As soon as collecting your SIM at the pickup points, check if your phone does work or not.
If your phone does not work, please contact staffs directly at the pickup points.
Using Period (SIM Card Credit Expiry)
*
KT Data Prepaid SIM (Korea SIM Card for Data) is as following.
This will be activated automatically and Credit Expiry is exactly counted based on collecting date and time.
*
KT Prepaid SIM (Korea SIM Card for Data and Voice) is as following.
This will be activated automatically and Credit Expiry is exactly counted based on collecting date.
*
Please note that there is a little difference between KT Data Prepaid SIM and KT Prepaid SIM in counting Credit Expiry.
*
For example, in case of purchasing 5-Day Pass
<
Class Prepaid Data SIM Prepaid SIM(Data+Voice)
Pick SIM Up at July 5, 02:00 pm July 5, 02:00 pm
Expire Date and Time July 10, 01:59 pm July 9, 11:59 pm
Count Basis Collecting date & time Collecting date

2. How much does Data charges cost when I want to use KT Prepaid SIM(Data + Voice) over 30 Days?

*
You will pay data charges according to the sum of three unlimited data Pass Plans that is 25USD/5days, 35USD/10days and 65USD/30days.
*
In case of using period is 33 days, you will pay 99,000KRW(~90USD) for data charges at the pickup location,
as the total price is the sum of 30 days pass(71,500KRW, ~65USD) and 5 days pass(27,500KRW, 25USD)

3. What happens if I don’t return KT Prepaid SIM (Data + Voice)?

*
You have to get back SIM by the date of your return.
*
If not, automatically your sim will be expired (suspended) and you shall be charged for the usage charges in addition when you used local/Int’l call & messages with your credit card opened at the pickup location.

4. Do I have to be a NeoKOSIM or PayPal member to place an order Prepaid Data SIM ?

*
No, you can place an order Prepaid Data SIM as a Guest without registering in a NeoKOSIM or PayPal member, by using Order Now!
*
And you can see your order details by following the link in your confirmation email.
*

5. Does NeoKOSIM unlimited data plan really offer unlimited 4G LTE data speed?

*
Surely our SIM is good for unlimited data access.
*
You can surf with 4G LTE, an Internet upload and download speed up to 5 Mbps.
*
Your mobile phone is connected with wireless to very fast 4G LTE internet and everywhere and every time in South Korea.

6. How do I place an order in case of multiple quantity with other kind of SIM type?

*
You can order Multiple Quantity mixing Nano and Hybrid(Micro/Regular) as below.
Choose one pass of them in the product list.
Enter the number of item in the quantity field.
Choose SIM type two times, Nano first and then Hybrid.
Put it down in the order note, e.g. Nano 1, Hybrid 1.

7. This small group is scheduled to visit South Korea so soon.
Can we get much more discounts than normal deals? If possible, what should we do?

*
If you have 5 or more members, you can get an extra discount. Please email us before ordering and we will help you to purchase at a better price.

8. Why do you ask for my IMEI number when I order that I had ever used another company’s SIM in Korea, With MY PHONE CURRENTLY IN USE?

*
If you had ever used KT SIM of other company (e.g. EGSIM, the Arrival store….) except us WITH YOUR PHONE CURRENTLY IN USE, Rarely some phone doesn’t work when it had ever used KT SIM WITH YOUR REAL NAME in Korea before.
*
In this case, phone details in your account hadn’t been cleared if your account had suspended(hold) by force under the condition credit balance was zero and validity date was not expired.
*
Your phone is needed to arrange before using it in Korea by the customer center of other SIM company. They ask for your IMEI Number to work your phone in Korea.
*
Instead of you, we will contact them with your IMEI Number and let you know the cleared status for sure.
*
To clear your phone details in your account, some cases, you might be asked to inform your passport full name and number by us additionally.
Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text.
0

Start typing and press Enter to search