FAQ

1. What is the difference between KT Data Prepaid SIM and Prepaid SIM?

koreasim_neokosim_ktproduct_vs

What for
KT Data Prepaid SIM is good for unlimited 4G LTE data allowance only and short term traveler(5,10,30-Day Plan).
KT Prepaid SIM is good for local & int’l calls/texts with unlimited 4G LTE data and both short term and long term travelers (5/10/30/30+ Days Plan).
Online Order & Payment
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KT Data Prepaid SIM is as following.
You will pay data pass price with credit card or PayPal when you place an order.
You can’t extend using period while using sim.
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KT Prepaid SIM” is as following.
You will pay data pass price and deposit with global credit card only when collecting SIM.
You can extend using period before due date(contact us two days in advance by email).
When you drop off SIM, you will pay charges for used calls and texts.
If you do not drop off SIM, you will be charged in penalty.
Using Period (SIM Card Credit Expiry)
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KT Data Prepaid SIM is counted based on collecting date and time. 5-Day(120 hrs), 10-Day(240 hrs), 30-Day(720 hrs).
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KT Prepaid SIM is counted based on collecting date.
Pickup &Drop-off Points
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KT Data Prepaid SIM : Incheon, Gimpo, Gimhae,Jeju Int’l Airport, Hongik KT agency, Link Korea.
No need to drop off SIM.
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KT Prepaid SIM :Incheon Int’l Airport and Hongik KT agency, Link Korea.
Need to drop off SIM.

2. How much does Data charges cost when I want to use KT Prepaid SIM(Data/Calls/Texts) over 30 Days?

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You will pay data charges according to the sum of three unlimited data Pass Plans that is 25USD/5days, 35USD/10days and 65USD/30days.
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In case of using period is 33 days, you will pay 99,000KRW(~90USD) for data charges at the pickup location,
as the total price is the sum of 30 days pass(71,500KRW, ~65USD) and 5 days pass(27,500KRW, 25USD)

3. What happens if I don’t return KT Prepaid SIM (Data/Calls/Texts)?

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You have to get back SIM by the date of your return.
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If not, you will be charged in penalty(KRW 33,000 : price difference between 30 days plan fee KRW 71,500 and 10 Days pass fee KRW 38,500) and the calls/texts usage charges to your credit card given to us.

4. Do I have to be a NeoKOSIM or PayPal member to place an order KT Data Prepaid SIM ?

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No, you can place an order Prepaid Data SIM as a Guest without registering in a NeoKOSIM or PayPal member, by using Order Now!
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And you can see your order details by following the link in your confirmation email.
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5. Does NeoKOSIM unlimited data plan really offer unlimited 4G LTE data speed?

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Surely our SIM is good for unlimited data access.
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You can surf with 4G LTE, an Internet upload and download speed up to 5 Mbps.
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Your mobile phone is connected with wireless to very fast 4G LTE internet and everywhere and every time in South Korea.

6. How do I place an order in case of multiple quantity with other kind of SIM type?

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You can order Multiple Quantity mixing Nano and Hybrid(Micro/Regular) as below.
Choose one pass of them in the product list.
Enter the number of item in the quantity field.
Choose SIM type two times, Nano first and then Hybrid.
Put it down in the order note, e.g. Nano 1, Hybrid 1.

7. This small group is scheduled to visit South Korea so soon.
Can we get much more discounts than normal deals? If possible, what should we do?

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If you have 5 or more members, you can get an extra discount. Please email us before ordering and we will help you to purchase at a better price.

8. Why do you ask for my IMEI number when I order that I had ever used another company’s SIM in Korea, with my phone currently in use? 

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Some phones, with your phone currently in use, don’t work when it had ever used KT SIM of other company (e.g. EGSIM, the Arrival store….) in Korea before except us.
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This is because the service termination of the company has not been completed. It leads that customer is not allowed to use a third party’s SIM card.
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On behalf of you by the IMEI number on the phone of the customer, we contact the mobile service provider used and check to see if the service termination is necessary.
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To terminate your phone service, some cases, you might be asked to inform us of full name and number on your passport by us additionally.
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How to get IMEI number on your phone>>> Just dial *#06#, then 15 digits appears.

9. I picked a prepaid Data card at the airport. I installed it and it works perfectly! I have been texting back home via iMessage and they say sometimes it comes from my international number. I know I did not buy a texting/call SIM card just a data card. Will I be charged anything more at the end of my 30-day SIM card usage or am I just using data the entire time while also texting. Hope this makes sense. Let me know if I need to clarify, thanks.
Aug 01 2017

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It is a definite data-only sim card plan as checked your purchasing data. The number appears on your phone is a temporary number that it roles like a small communication lighthouse just for you to use in Korea. It is not allowed to use ordinary phone call, but it is possible to make voice talks/texting with data-based Apps such as Skype, LINE, KakaoTalk, WeChat, iMessage, etc. Don’t worry. There is no charge incurred. We’d like to emphasize that this is unlimited data plan, Best Regards.

10. Can I cancel or amend my order and get a refund?

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Sure, please send us email promptly if you want to cancel your order or amend order details. It is subjected to following our policy.
1.
Pickup products
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Relevant items : KT Data Prepaid SIM, KT WiFi Router, Rechargeable Korea SIM, ANNEX Korea SIM
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Before the pickup date: fully refunded.
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After pickup date : pickup date is amendable or 90% amount of the total paid price will be refunded.(10% handling fee)
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Shipping Products
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Relevant items : ANNEX Korea SIM Card, ANNEX Korea Roaming SIM Card
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Before Shipping : No cancellation fee
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After Shipping: USD $10 Handling fee will be charged.
30 days after purchase: Non-Refundable
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You can return your order within 30 days of purchase.
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To receive a refund of the purchase price of your Prepaid Korea SIM Card, you must return it (with original packaging and all contents) within the Return Period in undamaged condition.
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Your return is subject to a handling fee. Refunds for your order will not be processed until we have verified your order was received by our shipping company.
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To return an item, ship SIM in its original packaging to:
ATTN : NeoKOSIM (Sunae Chung) Return
133-2601, 20, Hagui-ro,Dongan-gu, Anyang-si, Korea, 14044
3.
Notes
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Relevant items is strictly not refundable if its items opened or used
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