– Turn the pocket Wi-Fi on. – Tap the Settings app on your mobile device. – Choose the SSID, which is attached to the WiFi Router. – Type the network security key, which is also attached to the WiFi Router. – It works normally if the signal strength LEDs are blinking blue. – Contact staff at the pickup points immediately if the WiFi Router is not working.
– Yes, a security deposit will be held on your credit card at the time of pickup to cover any extensions or non-returns of the Korea Pocket WiFi device. – Please note that cash or debit cards are not accepted.
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How do I extend my Pocket WiFi rental?
– Please place your extension order at least one day in advance. – You can order additional usage days the same way you placed your initial order. – Select the ‘Extension’ option at the drop-off location. – Make the payment using your credit card. – Once the payment is completed, your rental period will be extended immediately.
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What if I don’t return, lose, or have my Pocket WiFi Korea stolen?
– The Korea Pocket WiFi device must be returned at the designated drop-off points. – If you fail to return it, lose it, or if it is stolen, additional charges will be applied to your secured credit card as follows: – Korea Pocket WiFi Device: KRW 160,000 – Charger: KRW 10,000 – Pouch (Case): KRW 10,000
Refunds
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If the pickup date has passed,
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you have the option to reschedule the pickup date or receive a full refund.
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The refund process for your Korea Pocket WiFi starts immediately based on pickup status.
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Refund method varies depending on the original payment method.
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If credit or debit card was used,
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the issuing bank will receive the refund within 5 business days of the cancellation request.
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To verify when the amount will be credited to your account, contact the issuing bank of the card.
CS Supports
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Should you have any questions, please feel free to contact us anytime.