FAQ
* Try to do as follows :
– After placing an order, go to checkout page and
– 1. Press “redeem your coupon code”
– 2. Enter coupon code in the coupon box
– 3. Press “Apply” button.
You are no longer need to worry about requesting the right SIM card size.
SKT, KT, LGU+ three network operator and others MVNO in S.Korea are offering a 3-in-1 type SIM Card that works as all 3 (mini, micro and nano) size with one framework.
The default option is the 3-in-1 type SIM.
So you no longer have to choose a SIM size and there are no need to confuse you.
When you detach original SIM card from your phone,
check its SIM size to see if it is a mini, micro or nano SIM.
These days, most of the recent smartphones and tablets use nano SIM, the smallest one.
SIM cards come in three sizes :
– Regular SIM Card (12 x 15 mm)
– Micro SIM (12 x 15 mm)
– Nano SIM Card (8.8 x 12.3 mm)
When you get Korea SIM card from us,
– Check your SIM size
– Cut your SIM card down to size as follows.
If you cannot scan the QR code, you can enter the eSIM manually.
You will find all necessary information (SM-DP+ Address & Activation Code) in the PDF file that is attached in the order confirmation email.
1. Go Setting.
2. Tap Mobile Data or Cellular (depending on the iPhone model)
3. Tap on Add Cellular Plan
4. Tap on Enter Details manually at the bottom of your screen.
5. Put the SM-DP+ Address and the Activation Code in the attached QR code file.
6. Set your Primary Default Line for Calls & SMS.
-. Select ‘Main” for main line/iMessage/FaceTime.
-. Do not forget to change the Primary Default line to the eSIM once you go abroad.
7. Set your Primary Default Line for Mobile Data.
– Tap ‘Cellular data’ on Cellular data and Turn off ‘Allow cellular switching’ and Tap ‘Continue’.
– Do not forget to disable Allow Mobile Data Switching to avoid high roaming charges.
8. After setting to eSIM data, reboot the device 1-2 times, then check that the carrier ‘SKT’ has been selected.
* If you are getting a 3G signal at the top of the phone screen after setting up your eSIM,
– reboot your phone once to change to LTE.
*. Activate your eSIM data plan after your arrival at S.Korea.
-. Please make sure to enable the eSIM data plan as your primary default line when traveling abroad.
1. Go Setting.
2. Tap Mobile Data or Cellular (depending on the iPhone model).
3. Tap on Add Cellular Plan.
4. Tap on Primary.
5. Choose the active eSIM data plan.
6. Disable data roaming on your other (e)SIM Card to avoid any unnecessary roaming charges.
-. Some eSIM require you to enable data roaming for them to work.
1. Go Setting.
2. Tap Mobile Data or Cellular (depending on the iPhone model).
3. Select your eSIM data plan.
4. Enable Data Roaming.
* Checkpoints Before Getting Started
– Your phone has to be compatible with eSIM.
– Stay connected to a stable Wi-Fi network to ensure a successful installation when activating the eSIM on your phone.
– The steps below may slightly differ depending on the model & carrier.
– If you encounter any issues or have questions on how to install the eSIM, please contact our customer support below.
1. Add eSIM
* Open the Camera app and scan the eSIM QR code provided in the PDF file that is attached in the order confirmation email.
1. Tap Cellular in the Setting.
2. Tap Add Cellular Plan and Scan QR code and check under Add cellular plan.
3. After scanning the QR code, click on ‘Add Cellular Plan’.
4. Set your Primary Default Line for Calls & SMS.
-. Select ‘Main” for main line/iMessage/FaceTime.
– Do not forget to change the Primary Default line to the eSIM once you go abroad.
5. Set your Primary Default Line for Mobile Data.
– Tap ‘Cellular data’ on Cellular data and Turn off ‘Allow cellular switching’ and Tap ‘Continue’.
– Do not forget to disable Allow Mobile Data Switching to avoid high roaming charges.
6. After setting to eSIM data, reboot the device 1-2 times, then check that the carrier ‘SKT’ has been selected.
* If you are getting a 3G signal at the top of the phone screen after setting up your eSIM,
– reboot your phone once to change to LTE.
* Activate your eSIM data plan after your arrival in S.Korea.
– Please make sure to enable the eSIM data plan as your primary default line when arrival in S.Korea as follows.
1. Go Setting.
2. Tap Mobile Data or Cellular (depending on the iPhone model).
3. Tap on Add Cellular Plan.
4. Tap on Primary.
5. Choose the active eSIM data plan.
6. Disable data roaming on your other (e)SIM Card to avoid any unnecessary roaming charges.
– Some eSIM require you to enable data roaming for them to work.
1. Go Setting.
2. Tap Mobile Data or Cellular (depending on the iPhone model).
3. Select your eSIM data plan.
4. Enable Data Roaming.
* What’s eSIM?
– An eSIM, or ‘embedded SIM,’ replaces the need for a physical SIM card.
– It’s an electronic SIM card that’s been embedded into your phone.
– You can download an eSIM only with a few compatible smartphones.
* eSIM Supported Phones list | Updated Nov 2022
” Check out if user’s phone can use eSIM with up-to-date guide on eSIM compatibility from apple’s website.
eSIMs are a turning point for connection all around the world, so we’re updating this list every month with the latest info.
Make sure that user’s phone must also be country & carrier-unlocked to use eSIM.”
* eSIM supported iPhones
- iPhone XR, XS, XS Max
– iPhone 11, 11 Pro
– iPhone SE 2 (2020)
– iPhone 12, 12 Mini, 12 Pro, 12 Pro Max
– iPhone 13, 13 Mini, 13 Pro, 13 Pro Max
– iPhone SE 3 (2022)
– iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
– On iPhone 13,14 models you can have two eSIMs activated simultaneously.
* When you can’t do setting eSIM on your phone, you should check that your iOS version is 15.0 or higher.
* What if your iOS version is not 15.0 or higher, upgrade your phone’s iOS to the latest version using eSIM.
* iPhones from mainland China don’t support eSIM. .
- iPhone devices from Hong Kong and Macao only for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS support eSIM.
To learn more about up-to-date guide on eSIM compatibility, tap here.
Place an order for Korea Pocket WiFi to pick it up at Incheon Airport and other points as follows.
1. Visit our website.
2. Tap “Buy Now” button at the Buy in US$ field and Enter order items,
: Pickup Date, Drop-Off(return) Date and Choose Drop-off Point.
3. Enter the number of WiFi rental days into Quantity field as follows.
e.g. When Renting 1 pocket WiFi Device
– Pickup, Drop-off Date : 1 Sep 2022 ~ 5 Sep 2022
– As the number of rental days has to include the pick-up date and return date,
– Total rental days of pocket wifi : 5 days (= Pocket WiFi device 1 EA X 5 days)
– Enter 5 in the Quantity item.
e.g. When Renting more than 2 pocket WiFi Device
– Pickup, Drop-off Date : 1 Sep 2022 ~ 5 Sep 2022
– As the number of rental days has to include the pick-up date and return date,
– total rental days of pocket wifi :
10 days (= Pocket WiFi device 2 EA X 5 days), 15 days(for 3EA), 20 days(for 4EA)
– Enter 10 in the Quantity item.
– Leave a note “Total rental Quantity of pocket WiFi device is 2 EA” in Order comments”.
3. Check out order items in the shopping cart.
– Enter e-mail address to get voucher for picking up it.
4. Choose one of pickup points.
5. Pay with global credit cards via PayPal webpage.
– Learn more “how to pay on PayPal, tap here!“
6. Confirm your order again via email.
– Get Voucher for picking up it.
– Learn more “how to get voucher for pickup, tap here!“.
After placing an order for pickup,
you will be received order confirmation mail with Voucher(image/pdf file).
You can find voucher and by scrolling down or downloading pdf file as follows.
* for iphone
– Your voucher will be received with image type.
* for Android phone
– Your voucher will be received with pdf file type, it is needed to download.
* Some eSIM data plans might require you to change the SKT APN settings.
– Go to Settings.
– Tap on Mobile Data.
– Select your eSIM data plan
– Tap on Mobile Data Network
– Change the APN name as required below (Refer to image).
1. CELLULAR DATA
– APN : lte.sktelecom.com
2. LTE SETUP (OPTIONAL)
– APN : lte.sktelecom.com
3. MMS
– APN : lte.sktelecom.com
– MMSC : http://omms.nate.com:9082/oma_mms
– MMS Proxy : smart.nate.com:9093
4.PERSONAL HOTSPOT
– APN : lte.sktelecom.com
– Other fields are optional.
*. After finishing the steps above, you have successfully installed the eSIM.
-. Unless you are already at your desired destination to use the eSIM, you can turn off the data plan for now.
-. Turn it back on once you have landed, the eSIM will automatically be activated and your smartphone will be connected to the mobile internet network.
The balance and expiration date of purchased Korea SIM Card can be checked try to do as follows:
1. Press ” #00 ” at the dialer APP in your phone,
2. Expiry date, the balance, data usages are informed via SMS messages.
* Free 100,S, Plus B,C, Magic, Lite
– You can get expiry period including SIM Activation date(Start Date).
– e.g. for 30 days plan, Started Date and Time : Jan 1
– Expired Date and Time : Jan 30, 23:59 over
* Basic
– You can get expiry period including SIM Activation date(Start Date).
– When the balance amount is reduced, the validity period is proportionally reduced.
– Validity is offered for 240 days basically when purchased first and is added for 60 days when recharg by USD 9.5 (10,000 won).
– When balance would be zero, validity date is expired and this results in the calling and data service will be suspended.
– in NO balance, Incoming calls is possible for 15 days and the phone number will be terminated on the 45th since the validity date has expired.
* Ace C Plus, A, C for Pickup
– You can get expiry period from picking up SIM Card(Date and Time).
– 1-Day(24Hr), 5-Day(120Hr), 10-Day (240Hr), 30-Day (720Hr)
– e.g. In case of using 05 days plan, Started Date and Time : Jan 1, 09:00 am
– Expired Date and Time : Jan 6, 08:59 am
* C Plus Plan : After each calls, you will be notified of the remaining balance for calls and texts by text messages.
* Ace A for Shipping, Ace B
– You can get expiry period from switching into SIM Card(Date and Time).
– 3-Day(24Hr), 5-Day(120Hr), 7-Day(168Hr), 10-Day (240Hr), 30-Day (720Hr)
– e.g. In case of using 05 days plan, Started Date and Time : Jan 1, 09:00 am
– Expired Date and Time : Jan 6, 08:59 am
* Yes, absolutely, you can pay in Korean currency when you place an order Korea SIM card with the following options.
1. Deposit to NeoKOSIM account directly by the Bank Transfer (BACS : Bank Account Clearing System)
– Click the image in the each product.
– Fill out the order details and submit an order form
– You will receive an e-mail regarding the order details and NeoKOSIM’s account number.
– After payment, you will receive an order confirmation email in our business hours 9:00~20:00 Korean time.
2. Various payment options are available in the Korean open market.
– Naver, G Market
– No, you can’t.
– Once the account has been ported out by leaveing Korea, used SIM card is deactivated automatically and become useless anymore.
– You’ll have to get a new Korea SIM Card.
– No, you can’t.
– Because this Korea SIM Card is not supported roaming service in your country.
– Prepaid Korea SIM Card works only within Korea.
– After placing an order most of Korea SIM Card via our Official online Store,
– You will be able to get your own mobile number when your Korea SIM card is activated after arrival in Korea as for Free 100, Plus B, Plus C, Magic, Lite, Basic.
– In case of purchasing Free S Korea SIM Card, you will get your own mobile number prior to arrival in Korea so that you can use it immediately upon arriving in Korea.
* In case of activating SIM card with foreign passport,
– you can use the same number for up to 90 days. (This provisions is waving temporarily due to CIVID19 until further notice.)
* In case of activating SIM card with Korean Passport/ Korean ID/Korean Drive License/ARC(Certificate of Alien Registration),
– there’s no limit to use the same number for more than 90 day.
You can do this in the following way.
– With your ARC Card issued in Korea Immigration Service, you are able to use same number for more than 90 days by changing the data from passport to ARC Card.
* What you have to do is as follows.
– Contact us with your details ( phone number, name etc.)
– Required documents : Copy of ARC(front & back) and foreign passport.
– It’s free of charge.
Mobile identity authentication service is a communication service that is different from data, call, and text usage.
This is an additional service provided by a Korean public certification authority that verifies identity using a mobile phone number with free of charge.
In general your real name is needed to verify with your Korean mobile phone number, date of birth, and name when signing up for Korean Internet sites or purchasing goods of Korea shopping malls online.
– Eligibility : available ONLY to holders of a Korean national ID card (passport, resident registration card, driver’s license) or alien registration card for foreigners(ARC).
– Foreign passport holders cannot be supported for identity verification service.
Related SIM Cards to support Mobile Self-Authentication Service
– MY SIM Free 100, Free B, Free S,
– MY SIM Plus B,C
– MY SIM Magic, Lite, Basic
How to use
– 1. Click button for mobile Self-Authentication Service from internet site.
– 2. Choose Mobile Service Provider and agree Terms & Conditions.
– 3. Put your name, birth date and mobile phone number.
– 4. Receive text message with 6-digit code.
– 5. Put 6-digit code to confirm self-authentication Service.
* Following types of Paid Local Call Numbers are included from the unlimited call service.
– Domestic voice calls to mobile devices (010-xxxx-xxxx),
– 17 landline phones (area code: 02, 051, 031, etc.) : 02-xxxx-xxxx,
– internet calls (070) : 070-xxx-xxxx
– Special calls (1335, 120, 122, etc.) that are not for commercial purposes.
* Following types of Paid Local Call Numbers are subject to charge because they are excluded from the unlimited call service.
– National representative numbers (Automated Phone System) : 1588, 1577, 1566, 15XX,16XX , 02-15xx , etc
– Premium-rate telephone number service : 060
– TRS (Trunked Radio System) : 013
– Virtual Phone Number for personal : 050
– Domestic video calls by provided carrier (KT)
* If you use these chargeable numbers above, it results in the reduction of the expiry date of using your SIM.
* Please give attention to that you will need to recharge it in 30-day increments if you want to continue using it as the expiration date is shortened.
* Unlimited mobile calling regulation of three mobile carriers in S. Korea
* Case of KT Carrier
* Unlimited calling scope (Paid Local Call Numbers)
– Domestic voice calls to mobile devices, 17 landline phones (area code: 02, 051, 031, etc.), internet calls (070), and special calls (1335, 120, 122, etc.) that are not for commercial purposes.
* Exclusion of unlimited calling scope for Prepaid Paid Service
– If user uses Video/Additional Calls: National representative numbers (e.g. 1588, 1577, 02-1588, etc.), telephone number service (060, etc.), TRS(013), domestic video calls, and personal number service (050) will be charged based on the relevant charges calculation methods and so it results in the reduction of the expiry date of using their SIM.
– User will need to recharge it in 30-day increments if you want to continue using it as the expiration date is shortened.
* Exclusion of unlimited calling scope for Post Paid Service
– 300 minutes(When fixed Monthly Plan : KRW89,000 Over) are provided each month for Video/Additional Calls: National representative numbers (e.g. 1588, 1577, 02-1588, etc.), telephone number service (060, etc.), TRS(013), domestic video calls, and personal number service (050). Any use exceeding the boundary of this basic service will be charged based on the relevant charges calculation methods.
– Charges for information usage, monthly charges for premium additional services, etc. such as international calls, charges on KT114 direct connection service and call, charges on KT114 telephone number inquiry service, collect calls, charges on the use of micropayment, 060 numbers, and V.A.T. will be claimed separately.
International shipping for registered mail is not available but EMS or EMS Premium is available due to COVID-19 situation.
1. EMS Shipping
* EMS Shipping Lead Time
– EMS takes at least 14 or up to 21 business days from Korea to your Destination.
* Each Country and Zone EMS Shipping Cost List as of July 14 2022 (Non-Documents, Weight 0.5 Kg)
– 1 Zone 1 ; USA, France : US$ 24.88, KRW 29,850
– 2 Zone 2 ; Canada, Germany, Spain : US$ 27.67, KRW 33,200
– 3 Zone 3 ; China, Hong Kong, India, Japan, New Zealand : US$ 20.00, KRW 24,000
– 4 Zone 4 ; Indonesia, Malaysia, Philippines, Taiwan, Thailand, Vietnam : US$ 16.67, KRW 20,350
– 5 Zone ; Singapore : US$ 13.71, KRW 16,450
– 6 Zone ; US$ 29.04, KRW 34,850 :Austria, Belgium, Bulgaria, Chile, Croatia, Czech Republic, Denmark, Finland, Georgia,Greece,Hungary,Iceland,Israel, Latvia,Netherlands, Norway, Poland, Qatar, Saudi Arabia, Sweden, Turkey, United Kingdom
* To see shipping cost of other destination, Tap here!
– Select Shipping Option : Others
– Select Weight : 0.5 Kg
2. EMS Premium Shipping
* Shipping Lead Time
– EMS takes at least 7 business days from Korea to your Destination.
* Each Country and Zone Shipping Cost List (Non-Documents, Weight 0.5Kg, 30 cm x 23 cm x 1 cm) as of Mar 14 2022.
– 3 Zone ; US$ 39.81, KRW 43,800 : USA, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czech Republic,Finland,France, Hungary, Iceland,India, Indonesia, Italy, Latvia, Netherlands, New Zealand, Norway, Philippines, Poland, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom
– 2 Zone ; US$ 34.00, KRW 37,400 : Brunei Darussalam, Japan, Malaysia, Singapore,Thailand, Vietnam
– 4 Zone ; Israel, Mexico, Qatar : US$ 41.0, KRW 45,100
– 5 Zone ; Brazil : US$ 54.09, KRW 56,800
– 1 Zone ; China, Hong Kong, Macao, Taiwan : US$ 30.36, KRW 33,400
* To see shipping cost of other destination, Tap here!
– Select Shipping Option : Others
– Select Weight : 0.5 Kg
– Type width : 30 Cm x Length : 23 cm x Height : 1
* Local Delivery to Korea
– It offers a door to door service (Overnight express) by Korea Post.
– On the next business day delivery is available for orders placed before 4PM.
– Delivery is not available on weekends and holidays.
* International Delivery by Korea Post or UPS
– International shipping for registered mail is not available due to COVID-19 situation but EMS or EMS Premium is available.
– EMS takes at least 14 or up to 21 business days from Korea to your Destination.
– EMS Premium (UPS) takes at least 7 business days from Korea to your Destination.
* Local delivery
– Visit Korea Post office’s website at www.epost.go.kr/
– Enter tracking number in the red box line to inquiry delivery status.
* International delivery
* How to track your shipment :
– In Korean
– Visit Korea Post office’s website at www.epost.go.kr/main
– Enter tracking number in the red box line to inquiry delivery status.
– In English
– Visit Korea Post office’s website at www.epost.go.kr/main/eng/
– Choose EMS, Track/Conform.
– Enter tracking number.
– and get delivery status online.
This is how to do APN (Acess Point Name) Setting to KT network and Reset APN to your default network for your android phone.
1. Do KT APN Settings
– Power off > Switch SIM Card > Power on phone
– From the Home screen, Tap Menu, then Settings
– Do following APN/MMSC Settings.
– Tap ‘Connection’ > ‘Mobile Networks’ > ‘Access Point Names’
– Turn on ‘Mobile Data’,
– Tap New APN (‘Add’) in right top line.
– Enter the following data.
– Name : KT
– APN : lte.ktfwing.com
– MMSC : http://mmsc.ktfwing.com:9082
– MCC : 450
– MNC : 08
– Save APN Value and Reboot your phone.
2. How to Fix ‘MMS won’t download’ issue.
– Tap APN type field.
– Change value : default –> default, mms, supl, wap
– Save APN Value and Reboot your phone.
– Save APN Value and Reboot your phone.
This is how to do APN (Acess Point Name) Setting to KT network and delete your profile and Reset APN to your default network for your iOS phone.
1. Do KT APN Setting
* Power off > Switch SIM > Power on phone
* Tap Settings app
* Turn Off ‘Airplane’ and ‘Wi-Fi’ Mode
* Choose Cellular
* Turn On ‘Cellular Data’ Mode
–Tap ‘Voice & Data’
–Tap ‘LTE’ item
* Reboot your phone. Mode
This is how to do APN (Acess Point Name) Setting to KT network for your Window phone.
* Setup for Window 7,8,10
–Go to Settings.
–Tap Network & wireless, Cellular & SIM, Tap SIM settings.
–Tap Add Internet APN.
–Enter lte.ktfwing.com
–Skip Username, Password and WAP gateway (URL).
–Tap WAP gateway port and enter 80
–Tap MMSC (URL) and enter http://mmsc.ktfwing.com:9082
–Skip MMSC Port, Max MMS Size.
–Tap IP Type and Select IPv4v6.
–Tap Save.
–Reboot your phone.
In order to find out if your phone is locked, be sure to follow two cases below.
Case 1 : Before switching New SIM Card
Method 1: General Method
– Just Dial *#06# on your phone. Your phone’s IMEI number appears.
– Call your carrier and ask them to confirm your phone’s status.
– They’ll be able to tell you whether your phone is locked or not and and advise how to make for unlocking.
Method 2: Using a Different Carrier’s SIM Card
– Borrow a different carrier’s SIM card.
– Power off your phone and switch another SIM card.
– Turn the phone back on and try to make a call.
– If you are unable to make the call and you’re certain that your phone is locked.
* Important Notes
– In Case of USA,
– you have to call your carrier and ask them to confirm your phone’s status whether it is country unlocked, which can be used abroad.
– Because some times it is unlocked between carriers in the US, but it might be locked for overseas use.
– If you have troubles on your phone even if there was no problem in checking with Method 2 above, this is it just the phone is locked as above reason.
Case 2 : After switching New SIM Card
Follow these steps to use New SIM Card
– Turn off the phone.
– Remove the existing SIM Card.
– Insert an activated new SIM Card and turn on.
– If it appears on your phone as follows, it’s certainly locked:
– The status is shown as follows depending on the level of the mobile phone.
– Please aware that your phone is locked and is not the problem the New SIM card.
In case of android phone
– Depending on the specifications of the phone, it appears various as follows.
– “Unlock PIN Code
– “Enter network unlock code ”
– “SIM is incorrect”
– “SIM Network Unlock PIN Code”
– “Change operator”
In case of iphone,
– “SIM not supported” or
– “SIM Not Valid “
The SIM card that you currently have installed in this iPhone is from a service provider that is not supported under the activation policy that is currency assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported service provider or request that this iPhone be unlocked by your service provider. Please contact Apple for more information.
It means that your new Korea SIM card is not accepted because of your phone is locked.
Do not have a PayPal account?
Do not worry at all.
You can pay with your credit card as a Guest on the PayPal Page
by choosing “Pay with my credit or debit card” instead “Log in” if you don’t have PayPal account.
Visa, MasterCard, American Express, Discover credit cards are acceptable.
Step 1. Tap the “Pay with my credit or debit card” in the red box below instead of “Log in”.
If you meet the Korean language when proceed to PayPal,
choose the language option in English.
Step 2. Fill in the details of your credit card and billing details
and then tap ‘Pay” yellow button.
Once your transaction has been completed,
you will have confirmation mail from PayPal at the same time as ordering.
Notes:
1. Payment as a Guest may not be possible in some cases/countries according to PayPal’s policy.
2. PayPal payments cannot be made with credit cards issued in Korea.
This is because PayPal’s sales policies in Korea complies with the Foreign Exchange Control Act of Korea.
In this case, you can choose another option for payment which is specified on the homepage.
When switching Korea SIM Card into your phone, sometime LTE data connectivity is fine, but call and text don’t come to your phone.
What does something like this happen?
In this case, your phone must be compatible with WCDMA ~ HSPA (3G) / HSPA+ (4G) network to use call and text on KT mobile Network in Korea,
How to check
1. Open your phone’s Settings App.
2. Select Connection.
3. Select Network Network.
4. Select Network Mode.
5. Check if option is LTE / 3G (WCDMA) Auto in Network Mode.
6. If option is LTE/CDMA, then you can’t use LTE Data and can use only 4G LTE Data.
Please make sure that you check Network mode on your phone before you come to Korea.
This is SIM Activation instruction of for Free S, SIM Plan.
– Read the enclosed manual carefully for quick and accurate SIM Activation.
– User must reply an received email of SIM Activation form at least three days before use.
– SIM Activation can be proceeded from us after user replied.
– User can use their SIM immediately upon arriving at schedule a day in Korea.
– SIM starting information will be notified by SMS when switching SIM into user’s phone.
How to reply
– Email us back when received SIM Activation form as below.
– Write user name, arrival date and time in Korea, starting date
and given Korean phone No. and SIM No. (3-digit) on SIM Card label
and Attach required documents.
– Required Documents are as follow;
– When user’s nationality is Foreigner,
Passport is only required such as A.
– When user’s nationality is Korean, One of two options applicable for user is required.
1) Korean Passport issued before Dec 21 2020
2) Korean Passport issued after Dec 21 2020
* Self shot is used for Mobile Self-Authentication Service.
* Proper Visa means documents that user is staying overseas such as permanent resident card /student visa /driver license etc.
– 1) as holder of Korean Passport issued before Dec 21 2020 which written in full number of Korean ID
Self shot, Passport and Proper Visa are required such as A, B.
– 2) as holder of Korean Passport issued after Dec 21 2020,
Self shot, Passport and Proper Visa and Additional supplementary document(C) are required such as A,B,C.
– Note that there is no full ID number of Korea in this new passport.
* With above reason, this new type of passport holder needs to submit one of required documents (C) in addition as follows.
– Korean ID / Korean Driver’s license or
– Family Relation Certificate or
– Application form for Korean ID issuance or Reissuance
* Family Relation Certificate is issued from Korea diplomatic office in the foreign country or online site.
* Notes of required documents
– Make sure that all documents are clearly visible and no covering in part is.
– A : Take a picture your face and passport(Korean ID) clearly visible. (Don’t hide your eyes.)
– B : Take a picture passport(Korean ID) details including your face and passport number clearly visible.
– C : Take a picture your details of documents clearly visible.
This is SIM Activation for SIM Plan below.
– SIM Plan : Free 100, Plus B, Plus C, Magic, Basic.
– Read the enclosed manual carefully for quick and accurate SIM Activation.
– SIM Activation can be proceeded after user arrives and passing immigration desk in Korea.
– User must reply an received email of SIM Activation form at least three days before use.
– User can use their SIM only after doing SIM activation from us.
Working Hours for SIM Activation.
– It is from 09:00 AM to 8:00 PM, all the year.
– Activation Lead Time : 30 minutes.
– SIM starting information will be notified by email and SMS.
How to reply
– Email us back when received SIM Activation form as below.
– Write user name, arrival date and time in Korea, starting date and Attach required documents.
– Required Documents are as follow;
– When user’s nationality is Foreigner,
Self shot, Passport, SIM Card, Service Application are required such as A, B, C, D.
– When user’s nationality is Korean, One of two options applicable for user is required.
1) Korean Passport issued before Dec 21 2020
2) Korean Passport issued after Dec 21 2020
– 1) as holder of Korean Passport issued before Dec 21 2020 which written in full number of Korean ID
Self shot, Passport, SIM Card, Service Application are required such as A,B,C, D.
– 2) as holder of Korean Passport issued after Dec 21 2020,
Self shot, Passport, SIM Card, Service Application and Additional supplementary document(E) are required such as A,B,C,D, E.
– Note that there is no full ID number of Korea in this new passport.
* With above reason, this new type of passport holder needs to submit one of required documents (E) in addition as follows.
– Korean ID/Drive License or
– Family Relation Certificate or
– Application form for Korean ID issuance or Reissuance
* Family Relation Certificate is issued from Korea diplomatic office in the foreign country or online site.
* Notes of required documents
– Make sure that all documents are clearly visible and no covering in part is.
– A : Take a picture your face and passport clearly visible. (Don’t hide your eyes.)
– B : Take a picture passport details including your face and passport number clearly visible.
– C : Take a picture SIM Card including SIM Number clearly visible.
– D,E : Take a picture your details of documents clearly visible.
This is SIM Activation instruction for Free B, SiM Plan.
– Read the enclosed manual carefully for quick and accurate SIM Activation.
– SIM Activation can be proceeded after user arrives and passing immigration desk in Korea.
– User can use their SIM only after doing SIM activation from us.
Working Hours for SIM Activation.
– It is from 9:00 AM to 6:00 PM, Mon ~ Fri.
– Duty Off on Saturday and Sunday.
– Activation Lead Time : 30 minutes.
– SIM starting information will be notified by SMS.
How to request for SIM Activation.
– Type “@linkkorea” in the Search Box of KAKAO Talk and connect to KAKAO Channel.
– Write your Voucher Number, name and documents.
– Required Documents are as follow;
– When user’s nationality is Foreigner,
Self shot, Passport, SIM Card are required such as A, B, C.
– When user’s nationality is Korean, One of two options applicable for user is required.
1) Korean Passport issued before Dec 21 2020
2) Korean Passport issued after Dec 21 2020
– 1) as holder of Korean Passport issued before Dec 21 2020 which written in full number of Korean ID
Self shot, Passport and SIM Card are required such as A,B,C.
– 2) as holder of Korean Passport issued after Dec 21 2020,
Self shot, Passport, SIM Card and Additional supplementary document(D) are required such as A,B,C,D.
– Note that there is no full ID number of Korea in this new passport.
* With above reason, this new type of passport holder needs to submit one of required documents (D) in addition as follows.
– Korean ID/Drive License or
– Family Relation Certificate or
– Application form for Korean ID issuance or Reissuance
* Family Relation Certificate is issued from Korea diplomatic office in the foreign country or online site.
* Notes of required documents
– Make sure that all documents are clearly visible and no covering in part is.
– A : Take a picture your face and passport clearly visible. (Don’t hide your eyes.)
– B : Take a picture passport details including your face and passport number clearly visible.
– C : Take a picture SIM Card including SIM Number clearly visible.
– D : Take a picture your details of documents clearly visible.
If you happen to have a different Pocket WiFi model, contact us immediately.
